FAQ

To confirm email:

• Log into your profile on the site.
• Click the “Confirm email” button.
• Open the letter in the email and follow the specified link. If the letter was not sent to your email account, check the “Spam” folder.

If you have any problems with verification, please contact support.

• To confirm your phone number:
• Log into the profile on the site.
• Enter your phone number.
• Click the “Confirm number” button.
• Enter the code from the SMS in the pop-up window and click the “Confirm” button.
• If something went wrong, click the “Resend SMS” button.
• If you have any problems with verification, please contact support.

* We often update the FAQ, but if the information temporarily does not coincide with the basic rules, the “Terms & Conditions” section remains a priority.

To renew your password, click the “Renew password” button when you log into the site. Enter the email address to which your account is registered in the pop-up window. Check your email and follow the instructions in the letter.

Unfortunately, you cannot change the data yourself, as this may require additional verification on our part. Therefore, you need to contact support.

SpinBounty — is a casino with a wide range of games. You can take a look at the range in the “Games” section. To select a specific genre or feature of the game, you can use the filter. We also divided the games into categories, including New Games, Popular, Recommended, etc. Now it has become more convenient to choose a game according to your mood.

The game genre is determined by the general thematic characteristics (for example: Magic, Space, Nature, etc.). The site contains over 30 genres of games.

Features are the distinctive elements of the gameplay, including Hold and Win, Bonus Game, Multiplier, Random Wilds, etc. These features make the game more exciting and increase the chances of winning, so you can always choose features to your liking.

You can always get gifts while having fun in our casino! Play any slots and get closer to free spins, cashback, and bonus money. The more bets you place, the faster you will be rewarded. You will receive 1 free spin, 40 RUB cashback, or 75 RUB in a bonus account for every 9 000 RUB bet in real money.

Claim prizes each week and every three weeks in draws at SpinBounty. Depending on the lottery you choose, make the required deposit to qualify. The deposit amount is specified in the lottery description. Each lottery has three levels. Make more deposits to rise to a higher level. With each level up, your chances of winning the lottery increase as you participate in all levels,

In addition, the site hosts sports lotteries in which you can win gifts by betting on sports events.

* By participating in the three-week lottery, you automatically become a participant in the weekly lottery.

You can win tournaments at SpinBounty every day and every week. To participate, you need to place bets in the games on the site. For each bet, you get points for the standings. The more bets you place during the competition, the higher your place in the ranking. In the weekly tournament, the winners will receive a cool gadget (1st place) and free spins (2-300 places). In the daily tournament, all winners receive free spins in popular slots.

On the SpinBounty website, you can take part in tournaments with generous prize pools by the top game providers (Booongo, Playson, Spinomenal, and not only). To receive the main gift, you need to score more points than other participants. Detailed conditions of participation and prizes are indicated in the description and in the games that participate in the tournament.

* To find out which tournaments are running on the site right now, please click here.

A bonus is a gift by the casino for your deposit or your activity in promotions on the site.

* Bonuses are available only to registered users.

On the site you can get several types of gifts:

• cash bonus (money to the bonus account);
• percentage bonus (additional percentage added to the amount of deposit);
• free spins in slots.

You can see what bonuses are available for you in the section with bonuses, or on the Promotions page.

* Some bonuses contain a double gift to increase your chances of winning. For example, free spins and a percentage added to the amount of deposit.

• There are several ways to get bonuses at SpinBounty:
• for registration (immediately after registration you will receive a welcome bonus package);
• in the section with bonuses (every week you have four bonuses available to you: three weekly bonuses and one special offer for the weekend);
• for winning tournaments and lotteries;
• for real money bets (bet in games and get instant rewards);
• for installing the application;
• in honor of the holidays or just to cheer your up.

Please click the “Activate” button on the card of the selected bonus. Make a deposit with an amount that is equal to or higher than that indicated in the description. Please note that the bonus will be activated only when the required amount is deposited in one payment.

* Confirm your email and phone number in advance to receive free bonuses as quickly as possible.

A wager is a coefficient that determines the minimum amount of bets to fulfill the conditions of the bonus. A wager applies to all bonuses.

For example, you received free spins with a 45x wager. You used bonus free spins and won 100 EUR. To withdraw these funds to your account, you need to place a bet in the amount of 100 EUR 45 times, that is, place bets with a total amount of more than 4 500 EUR (45×100).

* The wager can be changed. To find more information, read the bonus terms.

MaxBet — this is the maximum bet you can place to wager the bonus.
For example, you need to wager a bonus with the 2 EUR MaxBet. This means that bets less than or equal to 2 EUR are counted in the wagering of the bonus. Bets over 2 EUR will not be counted as the bonus wagering.

* Please note that playing with bets exceeding MaxBet may result in additional checks during withdrawing funds.

A capping is a maximum amount that you can convert into real money after wagering the bonus.

For example, you got a 5 EUR bonus with a capping of 10 EUR. This means that after wagering the bonus, it doesn’t matter how much you win, this amount will be limited to 10 EUR. With this amount, you can continue the game and withdraw any amount according to the Terms & Conditions.

• Go to the “Cashbox” section and choose a payment method convenient for you.
• Indicate the amount that you want to deposit and follow the further instructions on the payment page.
• Pay attention to the conversion, if it is specified.

* Before making a deposit to activate the bonus, it is necessary to activate the bonus itself.

• Confirm your phone number and email in your profile.
• Wager the amount of the deposit (before withdrawing your winnings, you need to turn over the deposit amount at least three times). You can check whether the wagering has been completed on the withdrawal page.
• If you played with bonus funds, please make sure that you have made a deposit within the last 30 days.
• Fulfill all the conditions of the bonus, if it was activated.
• Make sure that all the payment details in the withdrawal request are correct.
• Make sure that you have confirmed all the documents in your profile. This will help to avoid a possible withdrawal cancellation.

Threefold turnover of the deposit — is a condition that means that each deposit should be turned over three times before withdrawal of the winnings. For example, if you have deposited 300 UAH, then you need to wager 900 UAH in total.

What are the terms for consideration of withdrawal requests?

Standard processing time: from 24 to 36 hours. But your request can be processed faster, depending on some conditions (for example, you can upload documents in advance in the “Profile” section).

• Go to the “Cashbox” section in the upper right corner of the site.
• In the section “Withdrawal history” there will be up-to-date information.

Yes, you can make a deposit in your account using any payment method available in the “Cashbox” section. If you can’t leave a request for a previously used payment method, you can choose any of the available methods. In this case, additional verifications of your account may be required.

To verify your identity, upload a photo of the spread of your passport or ID card on both sides, where the full name, date of birth (the data must coincide with the data in the profile), the series and number of the document, the date of its issue and the end date (if provided). It is necessary that all the data and the document itself be of high quality and be visible in the photo as a whole.

To verify the address, you need to upload an official document, which indicates the full name, address of residence, and date of issue of the document (not older than 3 months from the current date). It can be:

• bank statements;
• an invoice for payment of utilities and other services;
• correspondence with government institutions.

To verify the Papara wallet, you need to make and upload a screenshot of the home page of your personal account (https://www.papara.com/personal/#!/account). The screenshot should contain the owner’s full name, phone number, customer email, and wallet number (Papara numarasi). All information must be visible in full.

To verify the MiFinity e-wallet, you need to take and upload screenshots of the home page with the Transactions tab (https://secure.mifinity.com/), where transactions for your account will be displayed. As well as the Profile Details tabs of the Profile section (in the upper right corner click on your name, then on the Profile tab), where you can see the email (this is the wallet ID) and client’s name in the upper right corner.

To verify Visa/Mastercard, you need to take a photo of the front and back of the card. The first 6 and last 4 digits of the number must be visible, as well as the name and surname of the holder and the expiration date. If the card is non-personalized, you need to provide a statement with the name of the cardholder and the last four digits of the card.

If the card is virtual, you need uncut screenshots of the full page of the application with the same data (first 6 and last 4 digits of the number, card expiration date, name and surname of the cardholder).

To verify a bank transfer, you must provide an account statement. The bank account number (IBAN), surname and name of the holder should be visible on the statement. A photo of a plastic card is also suitable if it has an IBAN number and the name of the client.

To verify the Piastrix wallet, you need to upload a screenshot of the “Profile Settings” tab of the “Profile” section, having previously verified your wallet. The screenshot should contain the full name of the owner, date of birth, and the wallet number.

To verify the Jeton wallet, you need to upload a screenshot of your personal account (the Settings tab of the Profile section — https://www.jeton.com/customer/settings). The screenshot should contain the full name of the holder, the wallet number, phone number, and email address.

The application users will find the necessary information in the Settings and User Info sections.

To verify the eZeeWallet, you need to make and upload a screenshot of the home page of your personal account — the Dashboard tab (https://www.ezeewallet.com/en/consumers/dashboard). The screenshot should contain the wallet ID, the full name of the holder, and the email address.

Users of the mobile version also need to take screenshots of the My Account and Dashboard tabs.

To verify the PayFix wallet, you must provide a screenshot of the client’s profile (www.bireysel.payfix.com.tr/profile). The screenshot should contain the following data: customer name, digital wallet ID, and email address (PayFix No/Payfix Numarasi). For the mobile version, you need screenshots with the same information.

To verify the Volt wallet, it is necessary to provide a bank statement (for a separate transaction or for the period when deposits were made), which will indicate the account number, full name of the holder, amount, date of transaction, as well as a description of the payment (in whose favor the payment was made).

The statement is required in PDF format or as a screenshot of the statement from the application.

To verify Netbanking, you must provide an account statement. The account number and full name of the holder should be visible on the statement.

Your documents will be processed faster if there is an active withdrawal request. If there is no active request, the documents are processed on a first-come-first-served basis.

Yes, if you don’t have a passport.

You can use any official document, which will indicate your full name, address of residence, and date of issue (not older than 3 months from the current date).

The driver’s license confirms the right to drive vehicles and does not have enough information necessary to confirm the identity of the client.

A Card Confirmation statement with a list of all Revolut cards is required.

The site rules contain a list of countries in which it is forbidden to play. We need to make sure that you do not live in one of them.

You can hide some of the data, but the first two and last two digits of the number, as well as part of the document series, should be visible. This is necessary in order to verify the authenticity of your documents.

The document must contain the full name, address of residence, and date of issue. The registration does not have all the necessary data.

The statement is required in order to confirm the possession of an unnamed bank card.

The procedure is necessary to ensure that third parties do not use your documents.

In the Turkish documents confirming the address, there is a validity period of the document (most often it is 1 month). At the end of the term, the document is considered invalid and requires updating.

There is no need to upload payment methods that you have not used to your profile. But you can upload to your profile all the bank cards that you used to make a deposit in your account.

Yes, we work legally. Our license: SpinBounty.com provides eGaming services and it is officially licensed by CIL master gaming license nr.5536/JAZ. This website is owned and operated by Atlantic Management B.V., (company number: 139089) registered and regulated in Curacao with address in Emancipatie Boulevard Dominico F. “Don” Martina 29, Curacao. European representative of Atlantic Management B.V. is A.T. Atlantic LTD (HE 412985) registered at Katalanou, 1, Flat/Office 101, Aglantzia, 2121, Nicosia, Cyprus, which acts according to the Service Agreement, dated on the 5th of April, 2022.

To read license details, please click here.

If you would like to take a break from gambling at the casino, please use the self-exclusion feature. Self-exclusion — it is a self-suspension from the game for a certain period.

How to do it:

• Go to the “Responsible Gaming” section and click the “Temporary Account Suspension” button at the bottom of the page.
• After confirming the blocking, your access to your account will be limited for 7 days.
• Іf you want to unlock your account earlier, please contact the support service. You should be aware that it may take a while to unlock your account.

It is important to consider gambling as a means of entertainment and not as a source of additional income or profit. Control money spent during the game process and play the game responsibly.

* We ask you to act responsibly by making the decision to self-suspend from the game. Please, read all the rules in advance.